IT Customer Service Agents Thatz International Pte Ltd

Thatz International Pte Ltd is an established Outsourcing Service Provider since Feb 1998. With a team of over 150 IT Professionals and growing, we are committed to deliver our value added IT services to International Multi-national companies (MNCs) and local enterprises.
Join Thatz to maximize your true potential to the fullest and excel in your CAREER!
Our Future is Thatz. Your Future is Bright.

IT Customer Service Agents

Key Area of Responsibilities

1. As a single point of contact, you shall provide the first call resolution through telephone, e-mails or to walk-ins at the Service Desk, and consistently logging all issues into the call management system.
2. For unresolved issues or matters, you shall immediately escalate them to the next level of support.
3. You shall follow up on the progress of all outstanding issues until closure.
4. Perform administrative tasks and assist in other IT matters.

Job Requirements:

1. At least 1-2 years of IT Customer service or IT Helpdesk working experience. ORD personnel and fresh school leavers who are IT savvy are welcome to apply (hands-on training will be provided).
2. Friendly with a strong interest in providing IT Customer Service.
3. A patient person.
4. A strong team player.
5. Able to communicate well in English and Chinese.

Benefits
All successful applicants can look forward to an exciting career path with the right compensation package.

Please send your resume to lum.yai.lee@thatz.com stating your availability, career objective and current remuneration.

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As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.
Best wishes to your job search!
Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs.
For more information about THATZ and other job listings, please visit: www.thatz.com