Technical Manager - Contract Onasus Pte Ltd

Onasus is currently a business (outsource) partner of a US Multi National organisation. Onasus is actively assisting the organization with the front line customer support operations.

Technical Manager - Contract

Job Description:-

• Production of responses to Requests for Information and Requests for Pricing.
• Development of Industry specific and technical whitepapers with Program Manager
• Work with Sales Executive/Engagement Manager/Account Executives on providing product, business and technical knowledge in support of pre-sales activities.
• Liaison with Program Managers and Business Development to understand details of product direction and design and communicate information back to sales organization.
• Responsible for staying abreast of portfolio roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management and Development on an on-going basis to stay current.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.
• Attendance at conferences and working with SME, and research to stay on top of changes in business issues / requirements / regulations / Technology and understand where the market is going.
• Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process.
• Responsible for providing feedback from the market to Program Manager regarding products including coordinating gaps between product functionality and market/customer demands.
• Responsible for working with Program Manager to develop and deliver training on business problems, products, and messages (classroom and OJT) for  members.
• Coordinate requirements for proofs of concept with Product Management/Product Development
• In conjunction with Sales Personnel, develop and conduct transition briefing - communicate commitments, expectations, customer organization, etc.